Reference

Terms That Govern Your dk111 Account

These terms set out what you agree to when you open and use a dk111 account, including how your wallet, deposits via bKash, Nagad or Rocket, and access to our sports and casino sections work.

Account EligibilityWallet & Payment RulesSports & Casino AccessAccount Suspension PolicyGoverning Terms
dk111 Terms That Govern Your dk111 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team is available through the channels below. We handle terms-related queries separately from general account help so your question reaches the right person.

Live Chat Open the chat widget from any page on dk111 to ask about a specific term or clause. Responses are handled during active support hours.
Email Support Send a detailed query to our support address for written confirmation of how a rule applies to your account or wallet activity.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions, wallet rules, and what to do if your account is flagged.
YOUR ACCOUNT RIGHTS

How We Handle Your Account Under These Terms

Your account data, wallet history, and transaction records are held securely and used only to operate your account and meet our obligations. You can request a summary of your account activity or raise a dispute about a transaction through the Help Centre. We retain account records for as long as required by applicable rules and for a reasonable period after account closure.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including support staff.

Transaction Records

Every bKash, Nagad, and Rocket transaction is logged against your account wallet. You can view your full history from the Transactions tab.

Data Retention

We keep account and payment records for the period required under applicable rules. Closed accounts retain transaction history for dispute resolution.

Requesting Changes

To update your registered details or request a review of a terms decision, contact support via live chat or email with your account ID ready.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat is the quickest way to get a direct answer.

Access and eligibility depend on your local law and the region you are in. These terms apply to your account use, but local law always takes precedence where there is a conflict.

No. We notify you through your registered contact before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Pending wallet balances are held and reviewed during any suspension. Our support team will contact you with the outcome and next steps for your funds.

Open a dispute through the Help Centre inside your account dashboard, or contact support by email with your account ID and the transaction reference you want reviewed.

These terms cover your whole account. Specific promotions or events may carry additional conditions, which are shown alongside that promotion and apply only to it.

We retain transaction and account records for the period required under applicable rules and for a reasonable time after closure to handle any outstanding disputes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.